Return requests
If you have an issue with an order, contact E-medicin at e.medicin123@gmail.com with the order reference, product name and a clear description of the issue.
Healthcare and personal-care products
Some healthcare, hygiene, personal-care or consumable products may be subject to return restrictions for safety, hygiene or regulatory reasons. Eligibility depends on the product condition, the reason for the request and applicable requirements.
Damaged or incorrect items
If an item arrives damaged or you receive a different product from the one ordered, contact E-medicin promptly and retain the product and packaging while the issue is reviewed.
Refund processing
Where a refund is approved, the applicable method and processing details will be communicated to you. Bank or payment-provider processing times can vary.